It is very important to be certain that you are purchasing the correct products before checking out. If the product key was already issued, this is not anymore exchangeable for another product nor refundable. Do take note that a reporting a non working product key is very difficult to prove as the key can be validated officially. Follow the steps on this page to change the Microsoft account email address or phone number (also known as your account alias or username) that you use to. However, in extremely rare scenario that the product key was determined to be defective, you have an option to replace the product key or get a full refund as promised. Created on NovemChange the email address on my Microsoft Account I added a new 2nd account on my Microsoft Account under the 2nd category: Email & Accounts, to try to change my email address so it would be correct. You might be asked to verify your account before any changes can be made. The buyer will highlight the product key but mistakenly highlighted the space between “is” and “1111” thus, pasting *1111-2222-3333 where the asterisk (*) represents the copied invisible space. Select Manage how you sign in to Microsoft. A common mistake that occurs in almost all cases of a non working product key is due to an invisible space accidentally copied when the buyer copy-pasted the product key.Įxample: The product key is 1111-2222-3333. Once a product key is issued, it is not anymore refundable or exchangeable except in a very rare scenario wherein the product key was determined to be defective.
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